Online Condolence Book FAQ


For further information on Condolence Books please see more info…

To get started and create an Online Condolence Book  please click here…


First Register and create an account at Remembrance Book.

From the menu select Login>>Register and create a username and password.

While logged in with your new account from the menu select New>>Condolence Book.

After you have finished adding the details for the book title page click SUBMIT.

From the menu select Latest>>Condolence Books to check that it has been created.

Creating an account by registering allows the owner of a Condolence Book to be verified. 

Only the registered owner of a Condolence Book is allowed to edit it.

This option is under the control of the condolence book owner.

If "Allow Anonymous Messages" is set to Yes (the default setting) then it is not necessary for anyone leaving a condolence message to register at Remembrance Book.

If "Allow Anonymous Messages" is set to No then anyone leaving a message must register and create an account at Remembrance Book first.

There are advantages and disadvantages to both settings:



The simplest and easiest way for someone to leave a message without having to leave contact details. Any message submitted will have ownership transferred to the book owner who will be able to edit or delete a message. However if the person leaving a message chooses to register first then they will be able to edit or delete their own messages and message ownership will not be transferred to the book owner.


Submitting a message without registering requires the message to be right first time. Once submitted only the book owner can edit the message.



The most secure way of submitting a message and controlling the content of the Condolence Book.

Anyone submitting a message retains full control and editing permissions to their message.


Requires everyone submitting a message to register and create an account at Remembrance Book first.



At a Condolence Book title page select Add New Condolence Message.

At this point you may need to register and create an account at Remembrance Book for the following reasons:

If you wish to be able to later edit your message after submission or the book owner has specified that you must register first by disallowing anonymous messages.

However unless for the reasons given above it is not necessary to register to submit a condolence message.

Messages may be textual, handwritten, photoed and uploaded, videoed or submitted as an audio recording.

When you have completed your message press SUBMIT.

From the menu select Latest>>Messages to check it has been submitted correctly.

It  is not permitted to upload any illegal or copyrighted content within a message. Also Remembrance Book reserve the right to delete any messages it deems to be objectionable or inappropriate.

There are no restrictions. Messages can be left using any web enabled device such as a desktop computer, tablet computer or smartphone. Messages can be left from anywhere in the world 24 hrs/day, 7 days/week.

If you registered and created an account at Remembrance Book before leaving a message then if you login and look at your message there will be an option to EDIT CONDOLENCE MESSAGE at the foot of the webpage.

However if you submitted a message without registering first then the only person able to edit or delete the message is the book owner.


Yes there is no charge to leave a message.

We have not set a time limit on the availability of an Online Condolence Book. It is certainly our intention that if you returned in 10-20 years the webpage will still be present, however the honest answer is as nobody can predict the future we cant guarantee this. It is also unknown how much changing technologies may alter the site.

No adverts are or will ever be used on this site.

To activate a book for more than 20 messages purchase an activation code depending on how many messages you require. The code will be emailed to you after purchase and it should then be copied into the Activation Key Field of the Online Condolence Book.

Please check that you have copied the code emailed to you exactly. In particular there should be no spaces and capitalisation is important. If you still have problems activating a book please use CONTACT US at the foot of the page to get in touch.

First you need to Login as the book owner and if you then go to the Condolence Book homepage you should see EDIT CONDOLENCE BOOK in red letters at the foot of the header information. Click this link to edit the book.

At present it is not possible to upgrade a book size by paying the difference between different book sizes. If the amount of messages received only exceeds the book limit by a small amount please Contact Us for further options.

To add a picture to your message click on the Condolence Message Image field and choose a picture to upload. Note depending on your internet connection speed and on the size of the image file it could take a while. A swirling arrow indicates that the image is still uploading. After upload large images are automatically scaled to ensure they can load as fast as possible on the web page. No content is lost during the scaling process.

A condolence book header page can have one photo uploaded and each  condolence message can have two. If you wish to have more pictures our Online Memorials offer the ability to add many photos and videos and can also be linked to an Online Condolence Book.

Please use CONTACT US at the foot of the page to ask any questions not already covered.

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